Refund policy

Refunds for policies bought on this site are handled by the seller under the insurer's terms. Write to support before your cover start date if you need to cancel.

Who handles refunds

UkraineEntryInsurance.com is an authorised distribution channel. It does not take payment, hold card data, or issue refunds itself.

Cancellations are processed by the seller, LLC "WELCOME TO UKRAINE", under the policy terms of the underwriter, IC EUROINS UKRAINE. A refund returns the premium; it does not change the Standard sum insured of 100,000 UAH (≈ €2,000) per insured person.

When a full refund is available

A full refund is available if you request it more than 3 days before the policy start date.

Visa refusal: a full refund if you request it more than 3 days before the start date and send the official refusal.
A technical error in checkout or on this site: we will help you obtain a full refund, regardless of timing.

When a refund is not available

The seller cannot refund a policy in these cases:

The request arrives 3 days or fewer before the cover start date.
Cover has already started.
The policy has been used for medical care or a claim.
A simple change of travel plans inside those windows.

How to request a refund

Email support@ukraineentryinsurance.com with your policy number, full name, and reason. Attach the visa refusal letter if that is why you are cancelling.

Eligible refunds go back to the original payment method. After the seller approves, card issuers typically take several business days to show the credit.

Contact

Questions about a refund or a purchase: support@ukraineentryinsurance.com. Assistance is available 24/7 in multiple languages.